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Terms & Conditions

Visitors to Our Website

ORC Industries does not collect any visitor specific data with regard to a person’s name, location, etc. Visitor counts, or “hits”, may be collected as an indication of our website’s use, but all information is completely anonymous.

Visitor Contact Information If a visitor contacts ORC Industries via our Contact Page, certain information will be collected in order to facilitate our process of responding to a question or query. That information will contain a person’s name, gender, location, place of employment, and e-mail contact information. This information will remain the property of ORC Industries until such a time that files may be purged. Under no circumstances will ORC Industries sell or otherwise provide any names to a third party for the purposes of data mining or sales.

E-mail Contacts E-mail addresses will be maintained on our computer system for the purpose of responding to or providing information to the e-mail address holder, until such a time as the system is purged. E-mail address collected by ORC Industries will not be sold or made available in any way to any third party sources for the purposes of data mining or sales.

ORDERING PROCEDURES

ORC will accept Visa and Master Card credit cards. COD orders will not be accepted.

In the event the items are on backorder, you will be notified accordingly and advised when you can expect shipment.

All shipments will be via UPS, unless you wish to have the charges applied to another shipping company that you already have an account with, and will include Standard Ground Delivery, Two-Day Delivery and Next Day Delivery.

PRIVACY POLICY

Information submitted by you on our website is used only to improve your experience with our website. ORC will never sell any information about you to anyone.

We use a licensed system in order to verify and charge your credit card.

RETURN POLICY

Your complete satisfaction with our products is guaranteed.

If you are not completely satisfied with your purchase, please return the item within thirty (30) days of receipt as follows.

Before returning your item(s), please call ORC at 609-335-2028 to obtain the correct return address and a Return Authorization number, which should appear on the mailing label.

Enclose a copy of your invoice with a brief explanation for the return and/or exchange, as well as a description of the item(s) being returned.

Please ship the package prepared via UPS or Parcel Post (insured). We do not accept return merchandise shipped COD.

Your credit card will be credited, as applicable, for the full price of the item(s) minus the shipping and credit card charges.